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ellie ellie

Ellie Ellie Mugs

£10.00 GBP

Sweet mugs for the people you care about...

How will my coffee be packaged?

We use heat sealed bags with a one-way valve (to let gases escape but none in) and this will keep your coffee fresh for up to four months unopened (if you really want to keep it that long!)  We use box-bottomed resealable valve bags as our default but if you want the tall non-resealable valve bags then please ask in the notes for order section.  We then pack your bags of coffee into bespoke cardboard boxes.  These will prevent your coffee from being damaged in transit and are 100% recyclable.  

Where does The Bean Shop deliver to?

We currently deliver all over the UK and Europe.  It can get a bit tricky further afield than that as it becomes increasingly difficult to keep track on the parcel's whereabouts. To be honest there is probably a coffee roaster a bit closer if you're outside Europe anyway!

How much does postage cost?

No-one really likes paying for postage but in order to avoid increasing our prices we have opted to charge a flat-rate of £3.00 for all our UK orders.  This is expensive if you only buy one bag of coffee but becomes very reasonable if you order more bags.  We use Royal Mail 1st class for orders up to 3 bags.  For orders 4 bags and over we use DPD 48 hour delivery as a default (this option will require a signature upon delivery.)  

In geographically isolated areas of the UK, DPD can take longer than 48 hours so we have added the option of paying for Royal Mail which could be more efficient.

How long will it take? 

We aim to deliver your order within 48 hours of receiving it (under normal circumstances) and are often much quicker!  During peak periods (i.e. Christmas) your order may take a little longer due to delays or extreme weather conditions.  

If I'm not in?

For orders of 1 bag of coffee our boxes are post-box friendly so should be delivered whether or not you're in.  For larger parcels, usually the delivery person will leave a card saying it has been returned to the post depot where you can collect it from.  Many customers find it easier to have their coffee delivered to their place of work so that there is always someone there to accept it.

Store Availability

✓ Available for pickup

  • The Bean Shop

    67 George Street, PH1 5LB, Perth, United Kingdom

    01738449955

    Usually ready in 1 hour

Overall rating: 5.0 / 5 from 1 reviews.

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The mug was part of

"The mug was part of a present for someone else. The recipient was was delighted by it. Service and help. from The Bean Shop was excellent. Thank you."

— Jill S. (5/5)

Q&A

Ellie Ellie Mugs

Ellie Ellie Mugs

£10.00

Step-by-Step Guide for Accessing and Using Your Rewards Points

We've upgraded our rewards system to provide a better and more seamless experience. Your rewards points have been transferred to our new platform, and you can now access, redeem, and use them through your Bean Shop account. Follow these steps to ensure everything is set up correctly, your points are available, and you're applying discounts properly.

Go to our Rewards Page. This is your hub for managing rewards, tracking points, and redeeming them for exclusive offers.

Here’s how to access your account:

If You Already Have a Bean Shop Account:

(Tip: If you had an account with us on the old website, you will need to create a new one, click on Sign Up)

Click on Log In.

Use the email address you’ve always used to place orders with us.

If you don’t remember your password, click Forgot Password to reset it.

(Tip: Remember to check your junk folder if the email does not come through.)

If You Don’t Have a Bean Shop Account:

Click on Sign Up.

Enter the email address you’ve used to place orders with us.

Create a password and complete the sign-up process.

Once logged in, your rewards points should automatically appear in your account.

Check the email address: Make sure you’re using the same email address you used for the previous rewards system.

Merged accounts: If you’ve merged accounts in the past (e.g., family accounts), your points may be linked to an older or different email address.

If your points are still missing, contact us at hello@thebeanshop.com and we’ll assist you.

In your rewards account, choose the option to redeem points.

Select the reward or discount you’d like to claim.

Once redeemed, a unique discount code will be generated for you.

Copy the discount code from your rewards account.

Go to your shopping basket and proceed to checkout.

Paste the discount code into the Discount Code field at checkout.

Ensure the discount has been applied before completing your order. 

If the Discount Doesn't Apply

Double-check that the code is copied correctly and pasted into the correct field.

Please double-check between 'O' (letter) and '0' (zero). Copy-pasting the code is recommended for accuracy.

Ensure the code is still valid and has not expired.

Make sure the items in your basket meet any specific terms for using the code (e.g., minimum spend or eligible products).

If the issue persists, contact us at hello@thebeanshop.com and we’ll help resolve the problem.

Points Redemption: Rewards points are converted into unique discount codes. These codes must be manually applied at checkout.

Check Eligibility: Some rewards may have terms and conditions, such as specific product categories or minimum spend amounts.

If you have questions or experience any issues, our customer service team is here to assist you. Contact us at hello@thebeanshop.com

We’re excited to reward your loyalty and hope you enjoy using your rewards points.

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