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    • Step-by-Step Guide for Accessing and Using Your Rewards Points

    We've upgraded our rewards system to provide a better and more seamless experience. Your rewards points have been transferred to our new platform, and you can now access, redeem, and use them through your Bean Shop account. Follow these steps to ensure everything is set up correctly, your points are available, and you're applying discounts properly.

    Go to our Rewards Page. This is your hub for managing rewards, tracking points, and redeeming them for exclusive offers.

    Here’s how to access your account:

    If You Already Have a Bean Shop Account:

    Click on Log In.

    Use the email address you’ve always used to place orders with us.

    If you don’t remember your password, click Forgot Password to reset it.

    (Tip: Remember to check your junk folder if the email does not come through.)

    If You Don’t Have a Bean Shop Account:

    Click on Sign Up.

    Enter the email address you’ve used to place orders with us.

    Create a password and complete the sign-up process.

    Once logged in, your rewards points should automatically appear in your account.

    Check the email address: Make sure you’re using the same email address you used for the previous rewards system.

    Merged accounts: If you’ve merged accounts in the past (e.g., family accounts), your points may be linked to an older or different email address.

    If your points are still missing, contact us at hello@thebeanshop.com and we’ll assist you.

    In your rewards account, choose the option to redeem points.

    Select the reward or discount you’d like to claim.

    Once redeemed, a unique discount code will be generated for you.

    Copy the discount code from your rewards account.

    Go to your shopping basket and proceed to checkout.

    Paste the discount code into the Discount Code field at checkout.

    Ensure the discount has been applied before completing your order. 

    If the Discount Doesn't Apply

    Double-check that the code is copied correctly and pasted into the correct field.

    Please double-check between 'O' (letter) and '0' (zero). Copy-pasting the code is recommended for accuracy.

    Ensure the code is still valid and has not expired.

    Make sure the items in your basket meet any specific terms for using the code (e.g., minimum spend or eligible products).

    If the issue persists, contact us at hello@thebeanshop.com and we’ll help resolve the problem.

    Points Redemption: Rewards points are converted into unique discount codes. These codes must be manually applied at checkout.

    Check Eligibility: Some rewards may have terms and conditions, such as specific product categories or minimum spend amounts.

    If you have questions or experience any issues, our customer service team is here to assist you. Contact us at hello@thebeanshop.com

    We’re excited to reward your loyalty and hope you enjoy using your rewards points.

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